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A:We accept Visa, Master Card, Paypal, Western Union and Bank Transfer.
A:All products on Tentingday are free shipping to United States. Some products are complicated, so we need to adjust for customers. Generally speaking, the delivery time is 5-15 days. For more information, please feel free to contact our customer service: 1(347) 688 7991.
NOTE: we will resend you new replacement
if the parcel damage or not receive ,But pls feedback the this information to
lacal courier copmay which do delivery to you ,and do ask them to record and reply.
it is the first important step to ask for claim online and then pls email
us with pictures of broken packing. if local post office didn't do record ,
we can't resend new replacement or refund
SF local number: 001 855 901 1133 (US)
UPS local number:18007827892(US)
DHL local number:1-800-225-5345 (US)/1-954-888 7000
A:We support exchange or return in 3 days (once you received the goods which depends on delivery and sing in date). If there are problems about the goods which are due to us, please contact us. If you did not contact our customer service but directly return the goods back to us, our company will refuse the parcel. Therefore, in case unnecessary problem happens, please contact our customer service first.
A:Yes, of course. You can fill in your contact information and request on our wholesale page. We will contact you on time and send you the samples. And also you can give a call at our customer service. We will be happy to help you.
A:After you placed the order on Tentingday.com, our customer service will send you an email including the detailed information about your order like shipping address, and your item information. So if there is any problem or mistake you can contact us and we will correct for you. Also, when we shipped your order, we will send you the email with tracking number, so you can check online. We will keep your privacy and will not sell or reveal your information to others.
A:We accept Visa, Master Card, Paypal, Western Union and Bank Transfer.
A:Tentingday Quality Assurance Program is a vital part of our corporate policy and store operations and is fully supported by senior management. Our organization is committed to an effective product safety program that ensures that our stores and products meet established standards for safety, quality and value. Tentingday offers quality products that meet or exceed product requirements established by applicable government agencies and our Quality Assurance department. Suppliers and products are evaluated for compliance with company standards and regulatory requirements through vendor audits and product inspections on an ongoing basis. The Quality Assurance department investigates customer concerns and initiates the appropriate follow-up and response action. If you have any questions, or to send us a comment, email us.
A:Tentingday proudly stands behind the products we sell. Tentingday One-Year Warranty states that we will repair or, at our option, replace at no charge, your purchase within one year of the purchase date should you discover any defect in materials or workmanship. This warranty does not cover defects, including breakage or malfunctions, caused by your mishandling or use of the product in ways other than specified by the manufacturer.
A:The reason is that we run our own factory. With all the middle dealers being left out of the business, it takes you less money to purchase the same item than it does on any other online sites. We are and always will be dedicated to providing latest fashion and newest design with high quality and low price.
A:Our website including camping tents, sleeping bags, camping mats, hammocks, binoculars, monoculars, spotting scopes, flashlights, headlamps, camping lights and etc.
A:Generally there are two kinds of tents in our website, automatic tent and manually set tents.
Manually set tents:
1 Practice setting up your tent before you go camping.
2 Find an area that is flat and free of sharp objects.
3 Unpack the tent and all of its parts.
4 Unfold the tent and lay it in the respective area.
5 take down the corners of your tent.
6 Connect your tent poles.
7 Assemble the frame of the tent. Tents for camping come in a variety of different designs.
8 Secure the rain-fly of the tent.
1 Open the tent and spread 4 corners.
2.Keep the pole stand with hands.
3.Hold poles and lift them gently.
4.Quick automatic open in 3 seconds.
5.Connect canopy to rainfly.
6.Connect release buckle and tent peg is ok.
A:Start by gently shaking out your tent. Never pick up a
pitched tent by the poles. Instead, breakdown your tent and unzip
the door on your tent body and turn the body inside out. Gently shake out debris.
Use a toothbrush or similar and remove dirt and grit from all zippers on body and fly.
If there is pine pitch or other buildup on the tent body or fly spot treat with warm water and a purpose specific soap such as Tech Wash by Nikwax. Rinse with water and let dry. If needed you can also soak the tent in warm water and Tech Wash, gently hand wash, rinse thoroughly, and dry.
A:Take care when storing your tent for a long period. Store gear in a dry,
temperature controlled environment. Never store gear in a garage or attic!
These areas have large fluctuations in temperature and humidity.
Optimum storage is to drape the tent fly and body in a room or closet. If this is not possible roll or stuff your tent in the storage sack. It is recommended that you pull your tent out of the sack and lay it out (you don’t need to pitch it) every 3 to 4 months when not in use. This will help prevent mildew and other damage to the coated materials.
Always store your tent clean and dry.
A:Guy lines provide stability to the pole structure and are important to use every time you pitch your tent. While it may not seem windy when you set up camp, you never know what the weather may do during the night. Guy lines are most effective when staked directly into the wind. Often times you can attach lines to the stakes you used on the tent body. You can also attach multiple guy lines to a single stake.
A:Ultralight: Ultralight tents are ideal for backpackers who value weight above all
else. These tents feature small packed sizes and in some cases palatial interior
space. If you are a minimalist backpacker or tired of the confines of the traditional
bivouac, consider the ultralight series.
Superlight: Superlight tents are ideal for backpackers and campers who like to save on weight. If you are a weight conscious backpacker who values a little bit of luxury while not compromising on weight, take a look at the superlight series.
Backpacking: Backpacking tents are roomier, have more volume, and are larger and a bit heavier than the superlight series. These tents are ideal for occasional campers who want Big Agnes quality and for avid campers who like to give their gear a workout. If you are enthusiastic about car camping but would like to have the option to take your tent backpacking, take a look at our backpacking series.
Base/Car Camping: This series includes all full featured tents. These tents are easy to store, easy to put up, often roomy enough to stand up in, and offer the kind of comfort you can afford when you are not carrying your tent in your pack. The camping family or campers who intend to stay a while will enjoy the space and comfort base and car camping tents provide.
Mountaineering: Mountaineering tents are designed to shelter you from the harshest of elements. These tents are four season tents that are packable and light to carry for any deep backcountry excursion. Mountaineering tents are for campers who are prepared for whatever the weather may bring.